Knowledge base

Recharge (7)

Recharge categories for users from all bank/groups not banks

What to do if get the ticket (1)

What to do when we get the ticket

Order status - ORDER_COMPLETED (2)

Order status - Payment failed or Payment aborted (2)

Order status - FULFILLMENT INITIATED (2)

Order status - FULFILLMENT-FAILED-REFUND-COMPLETED (2)

Order ID or Mobile number not mentioned (1)

Order ID or Mobile number not mentioned

Wrong mobile no. entered (2)

Flights (6)

What to do if get a ticket (1)

What to do if get a ticket

Booking cancelled but Refund not received (Various order status in CSR board) (2)

Various order status on CT portal (6)

View all 6

Ticket not received (3)

Cancellation of Booking (2)

Modification or Rescheduling flight (1)

If user is asking to do modification reschedule

Bus (4)

What to do if get a ticket (1)

What to do if get a ticket

CSR - ORDER-CALCELLED-REFUND-COMPLTED or FAILED (2)

Faced issues after booking (1)

If user is writing about the issues faced after booking

User request for cancellation of booking (1)

User requesting to cancel the ticket