(Bank) Order status - FULFILLMENT INITIATED

Created by Udhanshu Mishra, Modified on Mon, 2 Jun at 7:24 PM by Udhanshu Mishra

If we get ticket from bank and Order status like this -

Just send the interim response given below and in this case we don't need to update ticket fields.

"Hi Team,

We have escalated this to our internal team and will get back to you with an update within 48 hours. We appreciate your patience in the interim."

Now we are ready to send the response. We do not have to hit send button directly. we will use the downside arrow button for the options and click on

"send and set as pending".

Now the response is shared and ticket is marked as pending.

Now what you need to do is - let us (Me or Asad) know about this with the ticket number, we will take it from here.