(Bank) Order status - FULFILLMENT-FAILED-REFUND-FAILED

Created by Udhanshu Mishra, Modified on Mon, 2 Jun at 7:25 PM by Udhanshu Mishra

If we get ticket from bank team and order status is like this -

Means this is unsuccessful transaction and will be reversed to user within 7 working days days.

We will share below mentioned response and save the ticket fields like this - 1. Category - Recharge

2. User problem : select what bank says (Transaction status, benefits not received etc.)

3. Why happened : Select accordingly (failed on vender side.)

Response -

"Hi Team,

Please be informed the mentioned transaction was unsuccessful, refund will be added to the customer's account within 7 working days."

After this hit the update button. Now we are ready to send the response. We do not have to hit send button directly. we will user the downside arrow button for the options and click on

"send and set as resolved".

Now the response is shared and ticket is marked as resolved.