(User) Order status - FULFILLMENT-FAILED-REFUND-COMPLETED or FAILED

Created by Udhanshu Mishra, Modified on Mon, 2 Jun at 7:25 PM by Udhanshu Mishra

If we get the order status like this -

Means this is unsuccessful transaction and will be reversed to user within 4 working days days. (4 working days if "FULFILLMENT_FAILED_REFUND_COMPLETED")

We will share below mentioned response and save the ticket fields like this - 1. Category - Recharge

2. User problem : select what user says (recharge unsuccessful but payment debited, benefits not received etc.)

3. Why happened : Select accordingly (Failed. refunded, failed on vender side etc.)

Response -

"Hi,

Thank you for writing to us.

As per our records, your transaction was unsuccessful. The amount has been auto-refunded from our end to the same bank account through which you have paid IN 4 working days."

After this hit the update button. Now we are ready to send the response. We do not have to hit send button directly. we will user the downside arrow button for the options and click on

"send and set as resolved".

Now the response is shared and ticket is marked as resolved.

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