If user is writing about the issues faced after booking

Created by Udhanshu Mishra, Modified on Thu, 20 Mar at 11:37 AM by Udhanshu Mishra

We are just a booking medium so cant really do much in this.

a) For minor problems we just redirect users to Redbus by sending below response -

Hi <customer>,

Thanks for writing to us.

We are sorry you had a bad experience during your bus travel. We would like to inform you that iMobile App is only a medium for bus bookings.

Please contact Redbus customer support on 08046913023 / 099456 00000 as they will be able to check and get back to you on this issue.

We appreciate your co-operation and patience. "

Send and set as Resolved.

b) If major issue faced by user we will forward this to Redbus and will ask why user faced this issue and meanwhile we will send interim to user.