(User) Order status - Payment Failed or Payment aborted

Created by Udhanshu Mishra, Modified on Mon, 2 Jun at 7:21 PM by Udhanshu Mishra

If you are getting Order status as failed or aborted like this -

Before sending resolution we have to update update the ticket fields - 1. Category as Recharge

2. User problem (Like recharge unsuccessful but payment debited)

3. why happened (Payment aborted/Payment debited)

Just send the below response.

"Hi,

Thank you for writing to us.

As per our records, your recharge transaction failed at the payment gateway. If there is any deduction from your account the amount will be auto-refunded to your same bank account through which you paid in 7 working days. "

After this hit the update button. Now we are ready to send the response. We do not have to hit send button directly. we will user the downside arrow button for the options and click on

"send and set as resolved".

Now the response is shared and ticket is marked as resolved.