(Bank) Order status - Payment Failed or Payment aborted

Created by Udhanshu Mishra, Modified on Mon, 2 Jun at 7:23 PM by Udhanshu Mishra

If bank raise ticket and you are getting Order status as failed or aborted like this -

Before sending resolution we have to update update the ticket fields - 1. Category as Recharge

2. User problem (Transaction status)

3. why happened (Payment aborted/Payment debited)

Just send the below response. (For AU, ICICI & IBL banks only)

"Hi Team,

Mentioned transaction failed (PAYMENT_FAILED). Our Recon team will do the recon process basis T+1 (working day) & initiate a refund in case we have received the amount."

------------------------------For other banks --------------------------

"Hi Team,

Mentioned transaction failed (PAYMENT_ABORTED/FAILED). The bank team will do the recon process basis T+1 (working day) & initiate a refund in case the amount was debited by the bank. Kindly check internally."

After this hit the update button. Now we are ready to send the response. We do not have to hit send button directly. we will user the downside arrow button for the options and click on

"send and set as resolved".

Now the response is shared and ticket is marked as resolved.