(Bank) if user is asking to cancel

If this case send the below response and update ticket field as - 

Update and send below response by marking as Send and set as Resolved

Response - 

"

Hi Team,

Kindly share the below mentioned steps to user, in order to cancel the booking.

1) Order details > View ticket > Ellipsis icon (3 dots) > Cancel ticket

2) Flights landing page > Ellipsis icon (3 dots) > My bookings > Tap on a booking > E-ticket page > Ellipsis icon > Cancel ticket

Please be informed there will be a cancellation fee as per the airline's cancelation policy so kindly check all the details and proceed.

Kindly find the step-by-step guide for canceling your ticket:

Step 1: Go to the Flights section

Step 2: Ellipsis icon (3 dots) > My Bookings

Step 3: Select the booking you want to cancel > E-ticket page > Ellipsis icon (3 dots) > Cancel Booking.

Step 4: Confirm cancellation

"